# 3.9 Clearing Jammed Tickets

Tickets can jam inside the desktop coder.

## How to Remove a Jammed Ticket

1. Switch off desktop coder using black switch on left side.
2. Turn coder on again to cycle mechanism (may clear obstruction).
3. If not cleared: turn off again, unlock cover, press button on lower right front, slide cover toward you to remove.
4. Lift green lever (front, right side) to open front section; remove obstructions; close and snap lever back.
5. Lift green locking lever across top of center section; remove obstructions; close carefully (don’t disturb Eccentric Wheel).
6. Lift/remove green upper & lower cover flaps at rear; remove obstructions; replace flaps.
7. Replace cover, lock it, turn coder on. If still jammed, call service personnel.
8. Wait for “Coder Connection Restored” message; dismiss with `Enter` or X.

## Ways to Jam / Ways NOT to Jam

- Don’t insert ticket while it is printing a receipt — wait for receipt to finish.
- Don’t insert damp/wet/wrinkled/torn tickets — use Damaged Ticket procedure.
- Clean dust from optic sensors using cleaning card.
- Report worn/damaged equipment; don’t use sharp instruments to remove jammed tickets.
- If system locks up, do not insert tickets.