# 3.5 Processing Exception Tickets

Mistakes happen — customers can lose/damage tickets. These are exception processes.

## 3.5.1 Replacing a Lost Ticket

If a customer loses their ticket and you cannot determine duration (e.g., via License Plate Inventory), you can charge a flat fee and print a replacement ticket.

1. Create replacement ticket in Article Sale screen.
2. Default is Lost Ticket, qty 1. Press `Enter` / OK.
3. Accept payment.
4. Press `Enter` / OK to produce ticket.

## 3.5.2 Special Parking Ticket

If you can verify parking duration (license plate check, itinerary, records), issue a Special Ticket [ST] (or Short-Term Parking Ticket [SPT] depending on procedures).

1. Open replacement flow (`REP`), then select `ST`.
2. Edit Time of Entry fields.
3. Choose printing option (Manual/Roll) depending on ticket stock.
4. Press `Enter` / OK to continue, process payment, and print.

## 3.5.3 Damaged Ticket

Damaged tickets can jam and may be unreadable. Print a new ticket using the ticket number.

1. Select New Ticket.
2. Select Short-Term Parking Ticket (`SPT`).
3. Enter ticket number from damaged ticket and select OK.
4. Verify time/date; press `Enter` / OK to print new ticket.
5. Accept payment, or press ESC to return ticket.

## 3.5.4 Special Sale

Charge money for non-parking transactions (e.g., abandoned change).

1. Open Article Sale via `SSALE` (or custom key).
2. Enter amount (do not change quantity).
3. Press `Enter` / OK and process normally.

## 3.5.5 Processing a Credit Ticket

Credit ticket is processed like normal ticket, but balance is paid out to customer.

## 3.5.6 Single Exit Tickets

Single exit ticket is a one-time voucher. Fee at Pay Station will be $0.00.

1. Create Single Exit ticket (`SE`) in Article Sale.
2. Adjust qty and validity dates if needed.
3. Press OK / `Enter`, accept payment (may be zero), then print.

## 3.5.7 Nil Payment

Allow customer to exit without paying (service technicians, security, staff, etc.). Requires explanation.

1. Insert ticket to read/calculate fee.
2. Open Nil Ticket screen.
3. Type explanation, press OK.
4. Amount becomes $0.00; press `Enter` / green arrow to process and open gate.