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Cashier Manual

For Parking.Logic Systems

Features and Functions of the Manual Pay Station

Contents

• 1 About this Documentation
• 2 Introduction
• 3 Tasks (Overview)
  • 3.2 Shift Start
  • 3.3 Shift End
  • 3.4 Processing a Ticket
  • 3.5 Processing Exception Tickets
  • 3.6 Insufficient Funds Transactions
  • 3.7 Towed Vehicle Transactions
  • 3.8 Reading a Ticket
  • 3.9 Clearing Jammed Tickets
  • 3.10 Manual Cashiering
  • 3.11 Barrier Gate Control
  • 3.12 Intercom
• 4 Equipment (Overview)
  • 4.2 Cleaning Card Instructions
  • 4.3 Desktop Coder Tickets
  • 4.4 Parking Column
  • 4.5 Transaction Panel
  • 4.6 Clearing Jammed Tickets (Column/Panel)
• 5 Glossary
• 6 Index

1 About this Documentation

This documentation contains step-by-step instructions for selected procedures required for the SKIDATA Manual Pay Station. It does not claim to be complete.

The procedures described in this manual do not include troubleshooting. In case of problems, please send an accurate problem description to your SKIDATA Customer Service representative.

This manual documents features and functions of the SKIDATA Manual Pay Station using the system’s language selection of US English.

1.1 Print Layout

For optimum printing, set your printer to Color and Double-Sided Printing.

1.2 Symbols

Important text passages and notes are marked by symbols and special typefaces throughout this Manual.

2 Introduction

2.1 Welcome

Welcome to the SKIDATA Parking.Logic / APT450.Logic Parking Access Revenue Control System (PARCS). This manual will introduce you to the system and guide you through the tasks needed to perform cashiering duties.

The PARCS is made up of several parts. These parts could include:

• Entrance column and barrier gate to dispense tickets, read cards, and prevent unauthorized entry.
• Manual Pay Station where cashiering duties are performed.
• Keyboard and mouse for entering information into the system (optionally touch screen monitor).
• Desktop coder for reading tickets/credit/debit cards, printing tickets, and printing receipts.
• An Automatic Pay Machine if a customer does not need to go to a cashier.
• Exit column or Transaction Panel and barrier gate to collect payment and prevent unauthorized exit.

All terminal devices will accept:

• Parking Entrance tickets
• Contract Parking Cards
• Discount cards and tickets
• Special tickets

2.2 Basic Operation

If you have little or no experience in the use of graphical user interface environments, this section contains a brief introduction to some basic features you should be familiar with.

2.2.1 Keyboard, Mouse and Touch-screen Controls

Most functions are accessible with the keyboard or the mouse, or from touch-screen controls if the system is equipped with a touch screen monitor.

Keyboard Controls

• Tab moves from one field to the next.
• Enter confirms actions and inputs them into the system.
• Alt accesses Function Menus at the top of the program screen.
• Arrow keys move within fields/windows.

Mouse Controls

• Left mouse button selects on-screen items.
• Scroll lists using arrows/scrollbar.
• Some lists allow multi-select using right-click context menu.
• Hover over Action Pad items to see labels.

Touch-screen Controls

• Touch Action Pad keys / menus with fingertip.
• On-screen touch keyboard may appear (Close/Tab/Backspace keys included).
• Enable keyboard via Options Menu → Show Keyboard.
• Touch-screen requires a touch monitor and R20/V3 or higher software.

2.2.2 Menu Control

Functions and commands are grouped in menus along the menu bar at the top of the screen. Alternatively, open a menu using Alt + the underlined character.

2.3 Pay Station Screen

The Pay Station screen is where you perform payment and ticketing procedures.

3 Tasks

This chapter describes standard procedures for the Pay Station and includes the tasks below.

3.1 Cashier Procedures (Task Map)

• Start my shift → Log-on to the system (Shift Start)
• Relief shifts → Start/end a relief shift (Shift Start)
• Enter float → Enter cash float (Shift Start)
• End my shift → Outpayment/Total Payment & log off (Shift End)
• Process a parking ticket → Ticket + payment (Processing a Ticket)
• Apply discount → Validation (Manual Validation)
• Manual credit card → CCMAN (Manual CC Entry)
• Read ticket details → RDTKT (Reading a Ticket)
• Lost/damaged/special tickets → Exceptions (Exception Tickets)
• Clear jammed tickets → Desktop coder jam (Clearing Jammed Tickets)
• Manually raise barrier gate → Control Center (Barrier Gate Control)

3.2 Shift Start

To process transactions in the PARCS, you must be logged onto the system. At the beginning of your shift, log on and enter the cash float in the drawer.

3.2.1 Logging On to a Main Shift

The Log-on screen appears when the system starts, or after Shift Closure. If it does not appear, see your supervisor.

How to Log on

1. Select your user name from the Name list.
2. Enter the 4–25 digit PIN-code in Password (displayed as asterisks).
3. Select Language if not already selected.
4. Select Operator if not already selected.
5. Complete log on: press Enter / select OK.
6. The Pay Station screen opens, ready for the next transaction.

3.2.2 Main Shift Breaks

To take a break and lock the Pay Station, select the Lock icon (top right). The Unlock screen appears.

How to Log Off the Main Shift on Break

1. Ensure Action is set to “Log Off”.
2. Press Enter / select OK.
3. Log On screen opens for the next operator.

How to Unlock the Main Shift on Break

1. Set Action to “Unlock”.
2. Enter PIN-code in Password.
3. Press Enter / select OK.
4. Pay Station screen opens.

Logging On to a Relief Shift

A Relief Cashier can temporarily log on (with a second cash drawer, if configured).

1. Set Action to “Change of Shift”.
2. Select your name from Name list.
3. Enter PIN-code.
4. Press Enter / select OK.
5. Pay Station opens ready for transactions.

3.2.3 Entering a Shift Float

Enter the cash drawer float so totals are accurate.

1. Select Inpayment (INPMT).
2. Enter float amount in Amount.
3. Enter comment in Remarks (e.g., “Float”).
4. Choose predefined Action if needed.
5. Press Enter / select OK.
6. A receipt may print if configured.

3.3 Shift End

You may perform an Outpayment (bank deposit/vault drop) during a shift. At the end, perform a Total Payment and log off.

3.3.1 Performing an Outpayment

An outpayment is a disbursement of cash from the drawer.

1. Select Outpayment from Pay Station menu.
2. Enter Outpayment amount in Amount.
3. Enter total checks amount in Check Amount.
4. Enter total number of checks in Checks.
5. Enter reason in Remarks.
6. Select predefined Action if needed.
7. Press Enter / select OK.
8. Receipt may print if configured.

3.3.2 Performing a Total Payment

1. Select Total Payment.
2. Confirm disburse entire cash balance (Yes).
3. System calculates total in register.
4. System prints transaction record for shift report (if configured).

3.3.3 Logging Off of a Shift

Select the Log off icon (top right).

• An Amount dialog may appear: enter amount in drawer and select OK.
• If Relief Shift logs off, Unlock screen appears; if Main Shift logs off, Log On screen appears.
• A shift report prints if configured.

3.4 Processing a Ticket

If an exit lane has an Exit Column/Transaction Panel, the customer can use it for some transactions. Cash must always be performed by the cashier.

• If a transaction starts at the Column/Panel, it must be completed there.
• If a transaction starts at the Pay Station, it must be completed at the Pay Station.
• If the customer can’t complete at the column (e.g., needs cash/manual validation), have them cancel and restart at Pay Station.

3.4.1 Normal Ticket Procedure

1. Insert ticket into desktop coder.
2. System switches to Pay Station, calculates fee, displays amount due.
3. Enter any discounts/validation.
4. Accept payment (cash/credit/check).
5. Press Enter to process. Ticket returns; receipt prints if needed; gate opens.

Ticket types

• Barcode tickets: barcode up, notched end toward coder.
• Magnetic strip: stripe down on the right.
• KeyCard: hold over yellow symbol on top of coder.

Validation methods

• Validation card: insert voucher to apply discount.
• Barcoded stamp: system applies discount automatically.
• Other validation: press VALDN and select, or use designated validation keys.

Payment methods

• Cash: press Enter for exact change; otherwise enter cash amount then Enter to show change.
• Credit card: insert card into coder; if not readable, use manual CC entry.
• Check: press Check key, enter amount, press Enter (must be exact amount).

3.4.3 Cancelling a Transaction

1. Cancel while transaction is in process.
2. If ticket was inserted, it will be returned.

3.4.4 Transaction Reversal

If transaction completed and vehicle has not yet left the lane, it can be reversed (e.g., validation requested after payment).

1. Select Transaction Reversal before vehicle leaves.
2. Confirm cancellation (Yes).
3. Gate comes down. Re-insert ticket and process again.

3.4.5 Split Payments

1. After inserting ticket, select Split Payment (SPLPA).
2. Enter amount to charge on credit card for this portion.
3. Select OK / press Enter.
4. Insert credit card; remaining balance displays.
5. Repeat for additional partial payments if needed.
6. Finish remaining balance with cash (Enter) or credit (insert card without SPLPA icon).

3.4.6 Receipts

If receipt does not auto-print, you can print one (until 20 seconds after transaction) with the Receipt key. Later receipts use the Belated Receipt function (with or without ticket/card).

3.4.7 Manual Validation

Apply validation via VALDN screen or facility-specific validation keys.

3.4.8 Manually Entering a Credit Card

1. Open Manual Use of Credit Card screen with CCMAN.
2. Enter credit card number (no dashes) and expiry date.
3. Press Enter / select OK to send CC info.
4. Pay Station updates ticket; press Enter again to complete.

3.5 Processing Exception Tickets

Mistakes happen — customers can lose/damage tickets. These are exception processes.

3.5.1 Replacing a Lost Ticket

If a customer loses their ticket and you cannot determine duration (e.g., via License Plate Inventory), you can charge a flat fee and print a replacement ticket.

1. Create replacement ticket in Article Sale screen.
2. Default is Lost Ticket, qty 1. Press Enter / OK.
3. Accept payment.
4. Press Enter / OK to produce ticket.

3.5.2 Special Parking Ticket

If you can verify parking duration (license plate check, itinerary, records), issue a Special Ticket [ST] (or Short-Term Parking Ticket [SPT] depending on procedures).

1. Open replacement flow (REP), then select ST.
2. Edit Time of Entry fields.
3. Choose printing option (Manual/Roll) depending on ticket stock.
4. Press Enter / OK to continue, process payment, and print.

3.5.3 Damaged Ticket

Damaged tickets can jam and may be unreadable. Print a new ticket using the ticket number.

1. Select New Ticket.
2. Select Short-Term Parking Ticket (SPT).
3. Enter ticket number from damaged ticket and select OK.
4. Verify time/date; press Enter / OK to print new ticket.
5. Accept payment, or press ESC to return ticket.

3.5.4 Special Sale

Charge money for non-parking transactions (e.g., abandoned change).

1. Open Article Sale via SSALE (or custom key).
2. Enter amount (do not change quantity).
3. Press Enter / OK and process normally.

3.5.5 Processing a Credit Ticket

Credit ticket is processed like normal ticket, but balance is paid out to customer.

3.5.6 Single Exit Tickets

Single exit ticket is a one-time voucher. Fee at Pay Station will be \$0.00.

1. Create Single Exit ticket (SE) in Article Sale.
2. Adjust qty and validity dates if needed.
3. Press OK / Enter, accept payment (may be zero), then print.

3.5.7 Nil Payment

Allow customer to exit without paying (service technicians, security, staff, etc.). Requires explanation.

1. Insert ticket to read/calculate fee.
2. Open Nil Ticket screen.
3. Type explanation, press OK.
4. Amount becomes \$0.00; press Enter / green arrow to process and open gate.

3.6 Insufficient Funds Transactions

If a patron cannot pay all/part of the fee, your facility may allow an Insufficient Funds transaction (IOU).

Issue Insufficient Funds

1. After transaction started and amount due displayed, patron requests IOU.
2. If patron pays part, accept that portion first.
3. Select Issue Insufficient Funds (ISISF).
4. Amount due appears; adjust if needed.
5. Enter patron details (required fields have bold borders). Select OK.
6. Additional fee may apply.
7. System stores final Amount Due with receipt number.
8. Complete transaction with green arrow / Enter; receipt prints with ISF info.

Pay Insufficient Funds

1. Patron asks to pay ISF (during another transaction or alone).
2. Select Pay Insufficient Funds (PYISF).
3. Select transaction via receipt date/number/name and select OK.
4. Amount due displays; process as normal.

3.7 Towed Vehicle Transactions

Process both tickets — tow truck and towed vehicle.

1. Before inserting ticket, select Towed Vehicle.
2. Tow truck icon appears. Insert first ticket and process; gate remains down.
3. Insert second ticket and process; after completion gate goes up and remains up until both vehicles leave the loop.

3.8 Reading a Ticket

Read ticket/card info without processing it.

1. Activate Read Ticket (RDTKT) before inserting ticket.
2. Insert ticket/card into desktop coder when prompted.
3. System displays Read Ticket screen.
4. Scroll through to read details; optionally print details.

Rejection Details (examples)

• Ticket invalid — once used at Entrance/Exit, not valid there anymore.
• Ticket blocked — customer must contact operator to reinstate card.
• Wrong car park — card from another facility.

3.9 Clearing Jammed Tickets

Tickets can jam inside the desktop coder.

How to Remove a Jammed Ticket

1. Switch off desktop coder using black switch on left side.
2. Turn coder on again to cycle mechanism (may clear obstruction).
3. If not cleared: turn off again, unlock cover, press button on lower right front, slide cover toward you to remove.
4. Lift green lever (front, right side) to open front section; remove obstructions; close and snap lever back.
5. Lift green locking lever across top of center section; remove obstructions; close carefully (don’t disturb Eccentric Wheel).
6. Lift/remove green upper & lower cover flaps at rear; remove obstructions; replace flaps.
7. Replace cover, lock it, turn coder on. If still jammed, call service personnel.
8. Wait for “Coder Connection Restored” message; dismiss with Enter or X.

Ways to Jam / Ways NOT to Jam

• Don’t insert ticket while it is printing a receipt — wait for receipt to finish.
• Don’t insert damp/wet/wrinkled/torn tickets — use Damaged Ticket procedure.
• Clean dust from optic sensors using cleaning card.
• Report worn/damaged equipment; don’t use sharp instruments to remove jammed tickets.
• If system locks up, do not insert tickets.

3.10 Manual Cashiering

Manual cashiering lets you process tickets when the desktop coder is jammed or disconnected.

1. Open Manual Cashiering screen (MANCS).
2. Enter last six digits of Ticket Number, press Enter / OK.
3. Select the transaction from the list (ticket can have multiple transactions).
4. Amount displays in main window; process like normal ticket.

3.11 Barrier Gate Control

Open or lock barrier gates without processing a ticket (when required).

3.11.1 Opening the Barrier Gate

1. Open Control Center (keyboard key or on-screen icon).
2. Select the gate icon you wish to open.
3. Use Manual Open (e.g., F5 or Manual Open icon).
4. If explanation required: enter reason, select gate device, confirm OK / Enter.
5. Gate opens.

3.11.2 Locking the Barrier Gate Open

1. Open Control Center.
2. Select gate icon.
3. Use Keep Open ON (e.g., F6 or icon).
4. If prompted, enter explanation and confirm.
5. Gate remains open until Keep Open OFF is used.

3.11.3 Unlocking (Closing) the Barrier Gate

1. Open Control Center.
2. Select gate icon.
3. Use Keep Open OFF (e.g., F7 or icon).
4. If prompted, enter explanation and confirm.
5. Gate closes and returns to normal functionality.

3.12 Intercom

Entrance/Exit columns and Automatic Pay station may use a Commend intercom system (your site may differ).

3.12.1 Receive Remote Intercom Call

1. When you hear the customer speaking, wait until they have finished.
2. Press T on the hand piece and speak (hold while speaking).
3. Release T to listen.
4. End communication by pressing X.

3.12.2 Make Remote Intercom Call

1. If multiple locations, press the button address for the location; otherwise use T to talk.
2. Press T while talking.
3. Release T to listen.
4. Press X to end.

4 Equipment

This section describes how to perform standard maintenance on the parking facility equipment.

• Clean the ticket/card reader → Cleaning Card Instructions
• Refill receipt paper → Desktop Coder
• Refill tickets in parking column → Loading Tickets/Receipts into the Parking Column
• Empty tickets from parking column → Emptying Parking Column Tickets
• Remove jammed tickets (column) → Clearing Jammed Tickets

4.2 Cleaning Card Instructions

• Coding mechanisms are sensitive to dust/dirt; regular cleaning prevents hardware failures.
• Clean once every week (or more often depending on dirt/frequency).
• Use the correct cleaning kit for your coder mechanisms.

How to Clean the Desktop Coder

1. Pour small amount of cleaning fluid on both sides of cleaning card; shake off excess (damp, not dripping).
2. On Pay Station screen, select Cleaning Mechanism from Function menu.
3. Insert cleaning card; it moves back and forth several times (~45 seconds).
4. When card ejects, cycle is finished.

How to Clean the Coder Unlimited (columns, panels, APM)

1. Open machine and remove any tickets. If APM, log in and close door. For column/panel, open as per procedures and insert initialization card or push top button.
2. Dampen cleaning card (both sides), not dripping.
3. Insert cleaning card; it will be drawn back in several times (~2.5 minutes).
4. When done, remove card and restore machine to original state.

4.3 Desktop Coder Tickets

The Desktop Coder uses blank ticket stock for receipt paper. If printing receipts, you must reload stock.

Refill the Receipt Paper

1. At bottom are two intake slots. Rear intake (Intake 1) is used for receipts.
2. Insert ticket stock so notch is on bottom left as seen from front. Magnetic stripe (if present) will be on bottom. Tickets draw in automatically.

4.4 Parking Column

4.4.1 Opening/Closing the Parking Column

How to open

1. Unlock and open the column front door.
2. Locate the long locking lever on right side.
3. Pull locking lever forward.
4. Pull top panel open.
5. Lock top section open using prop-up mechanism.
6. Pull the short locking lever to open column front panel.

How to close

1. Close front panel first, ensure it locks.
2. Unlock top cover by pulling up prop-up; close top cover ensuring lips overlap correctly.
3. Ensure top and front panel lock into place.
4. Lock front door.

4.4.2 Loading Tickets/Receipts into the Parking Column

1. Open front door.
2. Remove remaining fanfold stock from intake(s) and empty containers (don’t drag across shortage sensor).
3. Tear off perforated bottom section on new container and clear it.
4. Remove top cover completely.
5. Insert new container printable side up (avoid dragging across shortage sensor).
6. Load first ticket into rear intake: hold notch down and left; tickets draw in.
7. Repeat for second intake if used.
8. Close and lock door.

Emptying Parking Column Tickets

Entry column ticket bin

1. Open front door.
2. Pull out ticket bin downward.
3. Remove tickets.
4. Reinstall bin into guide rails and push up until it clicks.
5. Close front door.

Exit column ticket bin

1. Open front door.
2. Remove ticket bin.
3. Empty contents.
4. Reinstall bin.
5. Close door.

4.5 Transaction Panel

The Transaction Panel is similar to a Parking Column but mounted into the booth wall.

4.5.1 Opening/Closing the Transaction Panel

How to open

1. Unlock rear door (inside booth).
2. Press down latch inside panel (right side) to open front panel.
3. Pull both pull rings inward to open component drawer.
4. From front, open panel and slide drawer out to access coder.

How to close

1. Close front panel and ensure lock latches.
2. Ensure coder mechanism aligns with ticket throat; push coder plate down until it snaps.
3. Slide drawer closed until it latches.
4. Lock rear door.

Load/Empty tickets

1. Unlock ticket basket under panel; slide out to empty.
2. Slide ticket stock box toward rear to remove.
3. Remove unused tickets.
4. Place new ticket box inside stock box.
5. Load tickets into coder through ticket throat under unit.
6. Reinstall stock box by aligning tabs/notches, slide basket forward.
7. Install used ticket basket by aligning tabs, slide to right.
8. Lock used ticket basket in place.

4.6 Clearing Jammed Tickets (Column & Transaction Panel)

Tickets can jam inside the coder mechanism of columns/panels.

1. Open front door and switch off unit using black switch (right side inside machine).
2. Turn unit on again to cycle (may clear obstruction).
3. If not: turn off again.
4. Open access panels (column: front door/top cover/front panel; panel: front panel/component drawer).
5. Lift green lever (front, right) to open mechanism front section; remove obstructions; close and snap lever.
6. Lift green locking lever across top of center section; remove obstructions; close carefully (don’t disturb Eccentric Wheel).
7. Lift/remove green upper and lower cover flaps at rear; remove obstructions; replace flaps.
8. Turn unit on. If still jammed, call service personnel. Control Center error will clear after unit is recognized.

5 Glossary

• Abandoned charge: See Special Sale
• APM: Automatic Payment Machine
• Automatic Payment Machine: Central machine for patrons to pay before returning to vehicle
• Exception ticket: Ticket not processed in usual way (lost/damaged/special/single exit)
• Exit grace period: Time allowed after paying before using exit lane
• Insufficient funds transaction: IOU process (Issue ISF and Pay ISF)
• License Plate Recognition (LPR): Identifies vehicles by plates; can help establish lost ticket charge
• Main shift: Cashier’s scheduled shift
• MPS: Manual Pay Station
• Nil payment: Allow exit without paying (with explanation)
• Outpayment: Disbursement of cash from drawer (e.g., deposit, refill APM)
• Relief shift: Worked in place of cashier on break/absent
• Shift float: Cash in register at shift start; required for balancing
• Short Term Parking Ticket (SPT): Normal entrance ticket
• Special parking ticket: Issued when ticket lost but duration can be verified
• Special Sale: Non-parking transaction (e.g., abandoned change)
• Total payment: Complete disbursement at end of shift
• Validation ticket: Applies discount; can be created by cashier manager

6 Index

This is a direct text carry-over of the manual’s index (abridged formatting, same terms).

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