__( 'Zendesk Support', 'advanced-form-integration' ),
'tasks' => array(
'create_ticket' => __( 'Create Ticket', 'advanced-form-integration' ),
),
);
return $actions;
}
add_filter(
'adfoin_settings_tabs',
'adfoin_zendesk_settings_tab',
10,
1
);
function adfoin_zendesk_settings_tab( $providers ) {
$providers['zendesk'] = __( 'Zendesk Support', 'advanced-form-integration' );
return $providers;
}
add_action(
'adfoin_settings_view',
'adfoin_zendesk_settings_view',
10,
1
);
function adfoin_zendesk_settings_view( $current_tab ) {
if ( $current_tab !== 'zendesk' ) {
return;
}
$title = __( 'Zendesk Support', 'advanced-form-integration' );
$key = 'zendesk';
$arguments = wp_json_encode( array(
'platform' => $key,
'fields' => array(array(
'key' => 'email',
'label' => __( 'Agent Email', 'advanced-form-integration' ),
'hidden' => false,
), array(
'key' => 'subdomain',
'label' => __( 'Zendesk Subdomain', 'advanced-form-integration' ),
'hidden' => false,
), array(
'key' => 'apiToken',
'label' => __( 'API Token', 'advanced-form-integration' ),
'hidden' => true,
)),
) );
$instructions = sprintf(
'%s
- %s
- %s
- %s
',
esc_html__( 'To connect your Zendesk account, complete the following:', 'advanced-form-integration' ),
esc_html__( 'Log into Zendesk Support as an admin and open Admin Center → Apps and integrations → Zendesk API → Tokens.', 'advanced-form-integration' ),
esc_html__( 'Enable Token Access (if not already enabled) and create a new API token. Copy the value.', 'advanced-form-integration' ),
esc_html__( 'Copy your Support subdomain (the “example” part of https://example.zendesk.com) and the email address of the agent who owns the token.', 'advanced-form-integration' )
);
echo adfoin_platform_settings_template(
$title,
$key,
$arguments,
$instructions
);
// phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped
}
add_action(
'wp_ajax_adfoin_get_zendesk_credentials',
'adfoin_get_zendesk_credentials',
10,
0
);
function adfoin_get_zendesk_credentials() {
if ( !adfoin_verify_nonce() ) {
return;
}
$all_credentials = adfoin_read_credentials( 'zendesk' );
wp_send_json_success( $all_credentials );
}
add_action(
'wp_ajax_adfoin_save_zendesk_credentials',
'adfoin_save_zendesk_credentials',
10,
0
);
function adfoin_save_zendesk_credentials() {
if ( !adfoin_verify_nonce() ) {
return;
}
$platform = sanitize_text_field( wp_unslash( $_POST['platform'] ?? '' ) );
if ( 'zendesk' === $platform ) {
$data = adfoin_array_map_recursive( 'sanitize_text_field', $_POST['data'] ?? array() );
adfoin_save_credentials( $platform, $data );
}
wp_send_json_success();
}
function adfoin_zendesk_credentials_list() {
$html = '';
$credentials = adfoin_read_credentials( 'zendesk' );
foreach ( $credentials as $option ) {
$html .= '';
}
echo $html;
// phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped
}
add_action(
'adfoin_action_fields',
'adfoin_zendesk_action_fields',
10,
1
);
function adfoin_zendesk_action_fields() {
?>
$comment_value,
'public' => true,
);
$requester_email = adfoin_get_parsed_values( $field_data['requester_email'] ?? '', $posted_data );
$requester_name = adfoin_get_parsed_values( $field_data['requester_name'] ?? '', $posted_data );
if ( $requester_email ) {
$ticket['requester'] = array(
'email' => $requester_email,
);
if ( $requester_name ) {
$ticket['requester']['name'] = $requester_name;
}
}
$priority = adfoin_get_parsed_values( $field_data['ticket_priority'] ?? '', $posted_data );
if ( $priority ) {
$ticket['priority'] = strtolower( $priority );
}
$status = adfoin_get_parsed_values( $field_data['ticket_status'] ?? '', $posted_data );
if ( $status ) {
$ticket['status'] = strtolower( $status );
}
if ( empty( $ticket ) ) {
return;
}
adfoin_zendesk_request(
'tickets.json',
'POST',
array(
'ticket' => $ticket,
),
$record,
$cred_id
);
}
function adfoin_zendesk_request(
$endpoint,
$method = 'POST',
$data = array(),
$record = array(),
$cred_id = ''
) {
$credentials = adfoin_get_credentials_by_id( 'zendesk', $cred_id );
$subdomain = $credentials['subdomain'] ?? '';
$email = $credentials['email'] ?? '';
$api_token = $credentials['apiToken'] ?? '';
if ( empty( $subdomain ) || empty( $email ) || empty( $api_token ) ) {
return new WP_Error('zendesk_credentials_missing', __( 'Zendesk credentials are incomplete.', 'advanced-form-integration' ));
}
$base_url = sprintf( 'https://%s.zendesk.com/api/v2/', $subdomain );
$url = $base_url . ltrim( $endpoint, '/' );
$args = array(
'timeout' => 30,
'method' => $method,
'headers' => array(
'Content-Type' => 'application/json',
'Authorization' => 'Basic ' . base64_encode( $email . '/token:' . $api_token ),
),
);
if ( in_array( strtoupper( $method ), array('POST', 'PUT', 'PATCH'), true ) ) {
$args['body'] = wp_json_encode( $data );
}
$response = wp_remote_request( $url, $args );
if ( $record ) {
adfoin_add_to_log(
$response,
$url,
$args,
$record
);
}
return $response;
}