3.4 Processing a Ticket

If an exit lane has an Exit Column/Transaction Panel, the customer can use it for some transactions. Cash must always be performed by the cashier.

• If a transaction starts at the Column/Panel, it must be completed there.
• If a transaction starts at the Pay Station, it must be completed at the Pay Station.
• If the customer can’t complete at the column (e.g., needs cash/manual validation), have them cancel and restart at Pay Station.

3.4.1 Normal Ticket Procedure

1. Insert ticket into desktop coder.
2. System switches to Pay Station, calculates fee, displays amount due.
3. Enter any discounts/validation.
4. Accept payment (cash/credit/check).
5. Press Enter to process. Ticket returns; receipt prints if needed; gate opens.

Ticket types

• Barcode tickets: barcode up, notched end toward coder.
• Magnetic strip: stripe down on the right.
• KeyCard: hold over yellow symbol on top of coder.

Validation methods

• Validation card: insert voucher to apply discount.
• Barcoded stamp: system applies discount automatically.
• Other validation: press VALDN and select, or use designated validation keys.

Payment methods

• Cash: press Enter for exact change; otherwise enter cash amount then Enter to show change.
• Credit card: insert card into coder; if not readable, use manual CC entry.
• Check: press Check key, enter amount, press Enter (must be exact amount).

3.4.3 Cancelling a Transaction

1. Cancel while transaction is in process.
2. If ticket was inserted, it will be returned.

3.4.4 Transaction Reversal

If transaction completed and vehicle has not yet left the lane, it can be reversed (e.g., validation requested after payment).

1. Select Transaction Reversal before vehicle leaves.
2. Confirm cancellation (Yes).
3. Gate comes down. Re-insert ticket and process again.

3.4.5 Split Payments

1. After inserting ticket, select Split Payment (SPLPA).
2. Enter amount to charge on credit card for this portion.
3. Select OK / press Enter.
4. Insert credit card; remaining balance displays.
5. Repeat for additional partial payments if needed.
6. Finish remaining balance with cash (Enter) or credit (insert card without SPLPA icon).

3.4.6 Receipts

If receipt does not auto-print, you can print one (until 20 seconds after transaction) with the Receipt key. Later receipts use the Belated Receipt function (with or without ticket/card).

3.4.7 Manual Validation

Apply validation via VALDN screen or facility-specific validation keys.

3.4.8 Manually Entering a Credit Card

1. Open Manual Use of Credit Card screen with CCMAN.
2. Enter credit card number (no dashes) and expiry date.
3. Press Enter / select OK to send CC info.
4. Pay Station updates ticket; press Enter again to complete.