3.5 Processing Exception Tickets

Mistakes happen — customers can lose/damage tickets. These are exception processes.

3.5.1 Replacing a Lost Ticket

If a customer loses their ticket and you cannot determine duration (e.g., via License Plate Inventory), you can charge a flat fee and print a replacement ticket.

  1. Create replacement ticket in Article Sale screen.
  2. Default is Lost Ticket, qty 1. Press Enter / OK.
  3. Accept payment.
  4. Press Enter / OK to produce ticket.

3.5.2 Special Parking Ticket

If you can verify parking duration (license plate check, itinerary, records), issue a Special Ticket [ST] (or Short-Term Parking Ticket [SPT] depending on procedures).

  1. Open replacement flow (REP), then select ST.
  2. Edit Time of Entry fields.
  3. Choose printing option (Manual/Roll) depending on ticket stock.
  4. Press Enter / OK to continue, process payment, and print.

3.5.3 Damaged Ticket

Damaged tickets can jam and may be unreadable. Print a new ticket using the ticket number.

  1. Select New Ticket.
  2. Select Short-Term Parking Ticket (SPT).
  3. Enter ticket number from damaged ticket and select OK.
  4. Verify time/date; press Enter / OK to print new ticket.
  5. Accept payment, or press ESC to return ticket.

3.5.4 Special Sale

Charge money for non-parking transactions (e.g., abandoned change).

  1. Open Article Sale via SSALE (or custom key).
  2. Enter amount (do not change quantity).
  3. Press Enter / OK and process normally.

3.5.5 Processing a Credit Ticket

Credit ticket is processed like normal ticket, but balance is paid out to customer.

3.5.6 Single Exit Tickets

Single exit ticket is a one-time voucher. Fee at Pay Station will be $0.00.

  1. Create Single Exit ticket (SE) in Article Sale.
  2. Adjust qty and validity dates if needed.
  3. Press OK / Enter, accept payment (may be zero), then print.

3.5.7 Nil Payment

Allow customer to exit without paying (service technicians, security, staff, etc.). Requires explanation.

  1. Insert ticket to read/calculate fee.
  2. Open Nil Ticket screen.
  3. Type explanation, press OK.
  4. Amount becomes $0.00; press Enter / green arrow to process and open gate.